Field Support Spec
Employer: Hanford Mission Integration Solutions · Location: Richland, WA · Posting: 41587 · Type: Full-Time · Pay: $29-$29/hr
Duties
*Assist Help Desk Support for incidental call overflow during regular work hours. *Assist with problems, upgrades and troubleshooting of applications and operating systems where deskside support is assigned. Deskside support may require direct interface either in the field or in the Field Services office. *Assist in the field or in the Field Services office with laptops, notebooks, and tablets. *Providing individual mobile enterprise device enrollment and configuration support services. In addition, coordinate with providers to provision cellular service for government owned devices. *Provide support for mobile device questions.
Qualifications
*AA/AS degree, plus 2 years of Information Technology related customer service and/or computer technical support experience or an equivalent combination of education and related experience. *Must have valid driver's license. Candidate needs to drive up to 1/3 of the time of working. *Strong experience working with incident and ticketing systems (Enterprise Service Platform). *Ability to remain calm during tense situations when working with users in the field. *Fundamental experience and ability to manage multiple tasks simultaneously. *Strong organizational skills and effective in prioritizing tasks in high-pressure situations. *Working knowledge of fundamental operation of enterprise computing services. *Excellent analytical and problem-solving skills. *Ability to interact effectively and professionally with employees and customers. *Possess strong attention to detail in a highly technical environment. *Possess a strong working and user knowledge of: Windows Operating Systems (Windows 10/11), Microsoft Office, Internet Browsers (Edge, Chrome, Firefox), Anti-malware products (Cortex XDR), Adobe Acrobat, Typical business and network products. *Proficient experience in a hosted VMWare Virtual Desktop environment. *Ability to obtain and maintain a Personal Identity Verification (PIV) Credential badge.
Compensation
Hourly Rate: $29.475 HMIS offers a comprehensive benefits package that includes medical/dental/vision, short-and long-term disability, life insurance, 401(k) plan, and paid time off. For a full list of benefits please visit our benefits website: https://hmis.hanford.gov/hr/page.cfm/employeebenefits In accordance with the HMIS salary determination process, offers will be made by taking into consideration the level of assigned job duties, responsibilities, and the candidate's qualifications relative to internal peers and the external labor market. A candidate's salary history will not be used in compensation decisions. The salary range listed represents the full range of salary that may be offered. HMIS is an EEOE/Females/Minorities/Veterans/Disabled/VEVRAA Federal Contractor.